Refund policy

At JULEV, we want you to be completely happy with every order. Below you'll find your statutory right of withdrawal, our voluntary 30-day returns, and what to do if an item arrives damaged or faulty.

RIGHT OF WITHDRAWAL

Your right
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period expires fourteen days after the day on which you, or a third party other than the carrier indicated by you, take physical possession of the goods. If you ordered multiple goods in one order that are delivered separately, the period starts on the day you, or a third party other than the carrier indicated by you, take possession of the last item.

To exercise your right of withdrawal, you must inform us (Juliaz Ventures LTD, trading as JULEV, Office 18711, 182–184 High Street North, East Ham, London, E6 2JA, United Kingdom, email: support@julev.co.uk) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient to send your communication before the withdrawal period has expired.

Effects of withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including the costs of delivery (except supplementary costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event no later than fourteen days from the day on which we are informed of your decision to withdraw. We will use the same means of payment you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods without undue delay and in any event no later than fourteen days from the day on which you communicate your withdrawal to us, to the return address we send you by email after receiving your notice. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exception for sealed goods
The right of withdrawal expires early for sealed goods which are not suitable for return due to health protection or hygiene reasons, if their seal has been removed after delivery. This applies to our hair oils (Julev Hair Oil and Julev Moroccan Hair Oil) once their hygiene seal has been opened.

MODEL WITHDRAWAL FORM
(Complete and return this form only if you wish to withdraw from the contract.)

To Juliaz Ventures LTD (JULEV), Office 18711, 182–184 High Street North, East Ham, London, E6 2JA, United Kingdom, email: support@julev.co.uk:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)
— Ordered on (*) / received on (*)
— Order number
— Name of consumer(s)
— Address of consumer(s)
— Signature of consumer(s) (only if this form is notified on paper)
— Date
(*) Delete as appropriate.

OUR VOLUNTARY 30-DAY RETURNS

In addition to your statutory right of withdrawal, you can return your order within 30 days of receipt. Simply email us at support@julev.co.uk. Your statutory rights, in particular the right of withdrawal and the legal guarantee, are not affected.

- JULEV Pure shower filter and refill cartridges: returnable in original, resalable condition with packaging.
- JULEV LumaMask: as a device (not a sealed cosmetic), returnable in original, resalable condition with packaging.
- Hair oils: only unopened, with the hygiene seal intact.

Faster alternatives (optional)
Instead of a refund, we offer two optional alternatives — entirely your choice and never a replacement for your legal right to a refund:
- Store credit + 10% bonus: a digital gift card worth 110% of your purchase price.
- Easy exchange: ordered the wrong variant? We'll exchange it and cover the shipping of your replacement.

DAMAGED OR FAULTY ITEMS

All JULEV products are covered by the statutory legal guarantee of conformity. If an item arrives damaged or faulty, please don't simply send it back — email us promptly at support@julev.co.uk with a short photo or video of the issue. Once verified, you'll receive a free replacement or a full refund to your original payment method.

PROCESSING TIMES

Refunds are issued to your original payment method within 14 days at the latest. Store credit and exchanges are processed within 24–48 hours of inspecting the return.

Questions? Email us anytime at support@julev.co.uk — we're happy to help.