Shipping policy

Shipping Policy

At Julev, we want your order to reach you as smoothly as the experience of choosing it. Here's everything you need to know about how we ship.

Where We Ship

We currently deliver to all 27 European Union member states.

Processing Time

Orders are processed within 1–3 business days of purchase, Monday to Friday, excluding public holidays. You'll receive a confirmation email with tracking as soon as your order ships. During busy periods (sales, holidays), processing may take slightly longer — we'll let you know if that's the case.

Delivery Time

Standard delivery typically takes 7–15 business days from dispatch, depending on your location.

Shipping Costs

Standard shipping is free on all orders within the EU.

Multiple Items, Multiple Parcels

Some orders may arrive in more than one parcel, shipped separately and at slightly different times, since different items in your order can come from different fulfilment partners. If you've ordered multiple products and one arrives before another, that's expected — not a sign anything's missing. Each parcel has its own tracking number, sent to you as it ships.

Duties and Taxes

Thanks to our IOSS registration, EU orders under €150 arrive with all applicable VAT already included at checkout — no additional customs charges or surprise fees at the door.

Order Tracking

Once your order ships, you'll receive a tracking link by email so you can follow its journey. If tracking hasn't updated in a while, feel free to reach out — we're happy to check on it for you.

Incorrect Address

Please double-check your shipping address at checkout — we ship to the address provided, and we're not able to redirect a parcel once it's dispatched. If a parcel is returned to us due to an incorrect or incomplete address, we'll contact you to arrange redelivery, and a reshipping fee may apply.

Lost or Delayed Parcels

If your order hasn't arrived within the estimated delivery window, email us at support@julev.co.uk with your order number and we'll look into it with our carrier. If a parcel is confirmed lost in transit, we'll send a free replacement or issue a full refund, your choice.

Questions?

Email us anytime at support@julev.co.uk — we're happy to help.